Welcome to Back to the Roots (BTTR)! These terms and conditions govern your use of our website, services, and products, including healthcare consultations, yoga and meditation classes, dietitian services, and personal care and nutraceuticals. Website Usage: By accessing and using our website, you agree to comply with these terms and conditions and abide by all applicable laws and regulations. Your continued use of the site constitutes acceptance of any updates or modifications to these terms. Service and Product Usage: 1. Services:Our healthcare consultations, yoga and meditation classes, and dietitian services are provided for informational and wellness purposes. Participation in these services is voluntary, and we recommend consulting with a healthcare professional before starting any new program. 2. Products:Our personal care and nutraceutical products are intended for personal use and are not meant to diagnose, treat, cure, or prevent any disease. Please follow the instructions provided with the product. User Responsibilities: You agree to provide accurate and up-to-date information when using our services or purchasing products. You are responsible for maintaining the confidentiality of your account information and for all activities occurring under your account. Intellectual Property: All content, trademarks, logos, and intellectual property displayed on our website are the property of BTTR and are protected by copyright laws. Unauthorized use, reproduction, or distribution of any content is prohibited Limitation of Liability: BTTR is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website, services, or products. Privacy Policy: Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. Policy Updates: BTTR reserves the right to update or modify these terms and conditions. Any changes will be reflected on this page, and your continued use of our website and services implies acceptance of these changes. Contact Us: For any inquiries or concerns regarding our terms and conditions, please contact us at contact@backtotheroots-ayurveda.com Last Updated: 11/01/2024

At Back to the Roots (BTTR), we are committed to safeguarding your privacy while providing you with our range of healthcare consultations, yoga and meditation classes, dietitian services, and products including personal care and nutraceuticals. Collection of Information: We collect personal information, such as name, email address, contact number, and address, solely for the purpose of providing our services and products. This information is obtained through voluntary submission via our website, registration forms, or communication with our team. Use of Information: The information collected is used to deliver our services, process orders, and personalize your experience with BTTR. We may also use your contact details to provide updates, offers, and relevant information about our services and products, unless you opt-out of such communications. Protection of Information: We employ industry-standard security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Sharing of Information: We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted service providers and partners who assist us in delivering our services or processing your orders. Cookie Policy: BTTR website may use cookies to enhance user experience and track site usage. Cookies can be disabled in your browser settings, although this may affect certain functionalities of the website. Third-Party Links: Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. Updates to Privacy Policy: BTTR reserves the right to update or modify this privacy policy. Any changes will be reflected on this page, and we encourage you to review our privacy policy periodically. Contact Us: For any inquiries regarding our privacy policy or the handling of your personal information, please contact us at contact@bttrayurveda.com Last Updated: 11/01/2024

At Back to the Roots (BTTR), we strive for your satisfaction with our range of services including healthcare consultations, yoga and meditation classes, dietitian services, and products encompassing personal care and nutraceuticals. Return Eligibility: 1. Services:For healthcare consultations, yoga and meditation classes, and dietitian services, rescheduling or appointment adjustments may be accommodated based on availability. Please refer to the specific service details or contact us for rescheduling options. 2. Products: For personal care and nutraceutical products, returns may be considered under certain conditions: – Damaged or Defective Items: We accept returns or exchanges for products damaged during shipping or those found to be defective upon receipt. Please notify us within [number of days] days of receiving the product with relevant details and images for assistance. – Unopened and Unused Items: Returns or exchanges may be initiated for unopened and unused products within [number of days] days of purchase. Returns must be in their original packaging and condition for eligibility. Return Process: To request a return or address concerns regarding our services or products, please contact us at [email address/phone number]. Provide your order or appointment details along with the reason for the return request Upon review and approval of your request, we will provide instructions for the return process. Once the returned items are received and inspected, refunds or exchanges will be processed accordingly. Non-Returnable Items: Certain services or products may not be eligible for returns, such as: – Services already provided or completed sessions. – Products that do not meet the criteria specified above for eligibility. Contact Us: For any inquiries regarding our return policy or assistance with returns, please contact our customer service team at contact@backtotheroots-ayurveda.com Policy Updates BTTR reserves the right to update or modify this return policy. Any changes will be reflected on this page, and we encourage you to review our return policy periodically. Last Updated: 11/01/2024

At Back to the Roots (BTTR), customer satisfaction is our priority. Our refund policy applies to the various services we offer, including healthcare consultations, yoga and meditation classes, dietitian services, and the sale of personal care and nutraceutical products. Refund Eligibility: 1. Services: For healthcare consultations, yoga and meditation classes, and dietitian services, refunds may be eligible if cancellations are made within a stipulated time frame prior to the scheduled appointment or session. Please refer to the specific service details or contact us for cancellation policies. 2. Products: For personal care and nutraceutical products, refunds are applicable under certain conditions: – Damaged or Defective Items: We offer refunds or exchanges for products damaged during shipping or those found to be defective upon receipt. Please contact us within 2 days of receiving the product with relevant details and images for assistance. – Unopened and Unused Items: Refunds or exchanges may be processed for unopened and unused products within 15 days of purchase. Returns must be in their original packaging and condition for eligibility. Refund Process: To request a refund or address any concerns regarding our services or products, please reach out to us at contact@backtotheroots-ayurveda.com. Provide your order or appointment details and reason for the refund request. Once your request is received and approved, we will initiate the refund process. Refunds will be processed using the original payment method, and it may take 7 days for the refunded amount to reflect in your account. Non-Refundable Items: Certain services or products may not be eligible for refunds, such as: – Services already provided or appointments missed without timely cancellation. – Products that do not meet the criteria specified above for eligibility. Contact Us: For any inquiries regarding our refund policy or assistance with refunds, please contact our customer service team at contact@backtotheroots-ayurveda.com Policy Updates: BTTR reserves the right to update or modify this refund policy. Any changes will be reflected on this page, and we encourage you to review our refund policy periodically. Last Updated: 11/01/2024

Welcome to BTTR, your journey back to a rooted, Ayurvedic lifestyle! We aim to deliver the essence of natural wellness to your doorstep, anywhere in India, within 3-7 days. Here’s our shipping policy to ensure a smooth and transparent journey for your Ayurvedic treasures:

Delivery Timelines:

• Standard Shipping: Orders placed before 12 PM IST generally reach you within 3-5 business days (excluding weekends and national holidays). Orders after 12 PM will be processed for the next business day.
• Express Shipping: Expedite your journey! Opt for Express Shipping (available on select products) to receive your order within 2-3 business days.

Shipping Costs:

• Standard Shipping: We offer free standard shipping within India on all orders above ₹599 . For orders below ₹599 ,a nominal shipping fee of ₹100 will be applied.
• Express Shipping: Express Shipping charges vary based on your location and order weight. The cost will be calculated and displayed clearly at checkout.

Delivery Location:

We currently ship our Ayurvedic wonders across all pin codes within India. However, some remote areas may experience slightly longer delivery times.

Track Your Order:

Once your order ships, you’ll receive an email with your tracking information. Use this to follow your package’s journey to your doorstep!

Important Notes:

• Delivery timelines are estimated and may vary depending on factors like weather conditions, local holidays, and courier service limitations.
• We ship orders on business days (Monday-Friday) excluding national holidays.
• We’re committed to responsible packaging and minimizing our environmental impact. Your order will be packed using recycled and recyclable materials whenever possible.

For further assistance:

If you have any questions about our shipping policy or your order, please don’t hesitate to contact us! We’re here to helpyou navigate your Ayurvedic journey with ease.

Get ready to embrace the wisdom of Ayurveda, delivered with care and speed! We’re excited to be part of your wellness journey.